Legal

Terms & Conditions

Last updated: 17-08-2026

Company information

These Terms and Conditions apply to the services provided by FamilyPost, a general partnership (vennootschap onder firma) registered in the Netherlands (hereinafter "FamilyPost", "we", "us", or "our").

KVK number: 42118274
VAT number: NL869812026B01
Business address: Maasstraat 226, 2515AG The Hague, Netherlands
Email: info@getfamilypost.com

By creating an account or using the FamilyPost service, you ("User", "you", or "your") agree to these Terms and Conditions.

Service description

FamilyPost provides:

  • A digital family sharing platform
  • Printed family journals delivered to a recipient
  • Subscription-based printing service

Accounts

Users must create an account to use the service. A "family account" is created by an organizer. Other users may join the family and upload content.

Users are responsible for keeping login details secure.

User content

Users retain ownership of uploaded content.

By uploading content, users grant FamilyPost a license to:

  • Store content
  • Display content within the family app
  • Print journals with that content
  • Use content to generate future products

Users must ensure they have permission to upload photos of others.

Minors

Minors may use the service with permission from a parent or legal guardian. Parents are responsible for minors' use.

Payments

Payments are processed via Mollie.

Subscriptions may be charged via:

  • SEPA direct debit
  • manual top-ups (iDEAL, Apple Pay, Credit Card)

Prices include VAT unless stated otherwise.

Advance notice of direct debits: we tell you the amount and the date of each direct debit at least five days before we collect it. For a recurring monthly subscription this notice may be given once and cover all following collections. Subscriptions are collected around the end of each month.

Delivery

Printed journals are shipped worldwide via PostNL. Delivery times are estimates and not guaranteed, and may be longer for destinations outside the Netherlands.

Returns & refunds

Because products are custom-made, returns are not accepted.

If any of the following occurs:

  • Delivery fails
  • Print quality is defective
  • Wrong product is delivered

We will send a replacement journal at no extra cost.

Cancellation

Subscriptions can be cancelled at any time. Cancellation applies to future billing cycles.

Acceptable use

Users may not upload:

  • Illegal content
  • Offensive or harmful material
  • Content violating third-party rights

We reserve the right to remove content.

Liability

We are not liable for:

  • User-uploaded content
  • Minor delays in delivery
  • Indirect damages

Our liability is limited to the amount paid for the service.

Availability

We aim for high uptime but do not guarantee uninterrupted service.

Privacy and data

We process personal data in accordance with our Privacy Policy. With your consent, this includes analytics and advertising cookies and sharing limited data with providers such as Google and Meta to measure and improve our advertising. You can give or withdraw this consent at any time via the cookie banner or your browser settings.

Changes

We may update these terms. Continued use implies acceptance.

Governing law

These terms are governed by Dutch law.